AIO Partners Ltd is committed to handling personal information lawfully, fairly and transparently. This policy is intended for website visitors, prospective customers, customers, suppliers and professional contacts who interact with us through this website.
1. Who We Are
AIO Partners Ltd is the controller of personal information collected through this website and through enquiries submitted to us.
Contact: info@aiopartners.com
Address: 1st Floor, Gateway House, Grove Business Park, 4 Penman Way, Leicester, LE19 1SY, United Kingdom.
2. Information We Collect
We collect information you choose to provide when you complete our contact form, send us an email or otherwise communicate with us.
| Category | Examples |
|---|---|
| Identity and contact details | First name, last name, email address, telephone number and business contact details. |
| Business and address details | Business URL or description, street address, town or city, county or region, postcode and country. |
| Enquiry details | The type of service you ask about, your message and any details you include about export requirements or certification needs. |
| Technical and security data | Information processed by website, form and anti-spam services, such as IP address, browser information, timestamps and captcha verification results. |
Please do not include special category information, confidential third-party information or unnecessary personal data in free-text enquiry fields.
3. How We Use Your Information
We use personal information for the following purposes:
- to receive, review and respond to your enquiry;
- to assess whether our services are suitable for your requirements;
- to communicate with you about potential or existing work;
- to prepare quotations, proposals or service arrangements where requested;
- to operate, protect and improve this website and prevent spam or misuse;
- to keep appropriate business, compliance and audit records.
4. Lawful Bases For Processing
Depending on the context, we rely on one or more lawful bases under UK data-protection law:
- Legitimate interests: responding to enquiries, developing business relationships, maintaining website security and managing our services.
- Contract or pre-contract steps: where processing is needed to provide information, quotations or services you request.
- Legal obligation: where we must keep records or respond to lawful requests from regulators, authorities or courts.
- Consent: where we specifically ask for consent, such as for optional communications that require it. You may withdraw consent at any time.
5. Sharing Your Information
We only share personal information where necessary and appropriate. Recipients may include:
- our staff, contractors and professional advisers who need the information to support your enquiry or our services;
- technology providers that host, secure or operate our website and communications;
- Web3Forms, which processes website form submissions on our behalf;
- captcha or anti-spam providers used to protect forms from automated abuse;
- regulators, competent authorities, courts or other parties where disclosure is required by law or necessary to protect legal rights.
We do not sell personal information.
6. Third-Party Website Services
This website may use third-party services to provide fonts, credential verification, form handling and anti-spam protection. These services may process technical data such as your IP address, browser details, device information and interaction data when their content loads or when you submit a form.
Third-party services visible on the website may include Google Fonts, Accredible credential tools, Web3Forms and captcha tooling. Their processing is governed by their own privacy notices where they act as independent controllers.
7. International Transfers
Some of our technology providers may process information outside the United Kingdom. Where this happens, we expect appropriate safeguards to be used, such as adequacy regulations, standard contractual clauses, international data transfer agreements or equivalent safeguards required by applicable data-protection law.
8. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes described in this policy.
- General website enquiries are usually kept for up to 24 months after our last meaningful contact, unless a longer period is needed.
- Customer, supplier, contract, certification and financial records may be kept for longer where required for legal, accounting, regulatory, insurance or audit purposes.
- Technical security records are usually kept for shorter periods unless needed to investigate misuse, errors or security incidents.
9. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website or email transmission is completely secure, so please take care when deciding what information to send to us online.
10. Your Rights
Subject to legal conditions and exemptions, you may have rights to:
- access the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete information in certain circumstances;
- restrict or object to certain processing;
- receive certain information in a portable format;
- withdraw consent where processing is based on consent.
To exercise your rights, contact us at info@aiopartners.com. We may need to verify your identity before responding.
11. Complaints
If you have concerns about how we handle personal information, please contact us first so we can try to resolve the matter.
You also have the right to complain to the UK Information Commissioner's Office. The ICO can be contacted through ico.org.uk.
12. Changes To This Policy
We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date shown above.